Rates, Policies, Terms & Conditions, and Access
Everything you need to know when making a reservation with Cousine Island including room rates, seasons, includes & excludes, transfers, check-in/out, and payment details.
Rates, Terms & Conditions
April 2024 - April 2025
Season Definition
Low Season
February
May — June
September — November
High Season
March — April
July — August
December — January
Includes & Excludes
Included
All meals — breakfast, lunch & dinner
Selected beverages — soft drinks, mineral water & fruit juices
Housekeeping, laundry & secretarial service
WIFI access in all common areas & villas
Airport meet & greet
A service charge fee of 5% is excluded on all total invoice amounts payable to Cousine Island
All rates exclude value added TAX at the prevailing rate of 15% are is subject to change at determination of the Seychelles Government. The rate confirmed at the time of booking will be invoiced
Complimentary activities
Guided nature walks
Creole cooking classes
Unique dining experiences
Spa treatment plan consultation
Paddle boarding
Kayaking
Birding
Coral reef exploration
Tree planting
Turtle tracking, emergence & hatchling release experience
Shore fishing
Snorkeling near Cousine Island
Table tennis
Darts
Board games & puzzles
Excluded
Alcoholic beverages
Telephone calls
Spa treatments & products
Purchases on behalf of guests
Airport lounge access
Helicopter and yacht transfers
Scuba diving, scuba diving certifications & excursions
Guided snorkeling & kayaking excursions
Game & deep-sea fishing excursions
Catamaran or yacht day excursions to surrounding inner islands
Transfers & Charters
Sea transfers are not recommended during the months of May to October due to weather conditions and lively seas.
By sea
Mahé — Cousine
Boat transfers between Mahé Island and Cousine Island is approximately 1.5 hours
Catamaran/yacht transfers between Mahé Island and Cousine Island is approximately 2.5 hours
Praslin — Cousine
Boat transfer between Praslin Island and Cousine Island is approximately 20-30 minutes
Catamaran/yacht transfers between Praslin Island and Cousine Island is approximately 20-30 minutes
Other Inner Islands Transfers
Transfers to and from other inner islands are available — Times from other islands will vary. Rates are available upon request — please contact our travel designers for a quote
If the catamaran/yacht cannot sail due to weather conditions, Cousine Island cannot be held liable for overnight accommodation on Mahé, Praslin, Cousine Island or any other island. Clients are advised to take out travel insurance for such a possibility
Rates are available upon request for catamaran/yacht day experiences
By air
Helicopter transfers can be booked with Cousine Island directly.
Rates are provided for EC 120 1-4 passengers. These rates are non-commissionable. Quotations for helicopter transfers to and from other destinations can be obtained upon request from Cousine Island.
A combined maximum passenger & baggage weight of 400kg is allowed. Please be advised that additional helicopter transfer charges will be incurred for overweight baggage. These transfers are subject to helicopter availability.
Helicopter transfer between Mahé and Cousine is approximately 17-20 minutes, and Praslin to Cousine is approximately 5 minutes. Island sightseeing helicopter tour times will vary.
Rates are available upon request for helicopter transfers to Cousine Island & sightseeing tours of the Seychelles
IMPORTANT INFORMATION
If the catamaran/yacht or helicopter transfer/excursion booked is cancelled due to weather conditions, Cousine Island cannot be held liable for overnight accommodation on Mahé, Praslin, Cousine Island or any other island. Clients are advised to take out travel insurance for such a possibility. All transfers to and excursions from Cousine Island must be booked directly through Cousine Island reservations.
Check in & Check out
If an early check in or late check out needs to be guaranteed prior to travel, the full nightly rate for the night before or after must be paid in order to secure the villa
Check in
11:00 / 11:00 am
If the villas are available on arrival then an earlier check-in will be allowed at no additional cost
Check out
14:00 / 02:00 pm
If the villa is not required for a check-in on the day of departure, a late check-out will be allowed at no additional charge
Late check out for group bookings will be charged as an extra night
If an early check-in or late check-out needs to be guaranteed prior to travel, then the full rate per night before or after must be paid in order to secure the booking
Payment & Cancellation
Acceptance of Terms & Conditions
Should you elect to accept the payment terms set out hereunder, these terms & conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Cousine Island.
Payment Policy
The following payment policies have been implemented:
More than 120 days prior to travel: 20% of the total booking value is payable to Cousine Island and is non-refundable to confirm a booking.
Between 120 and 90 days prior to travel: 50% of the total booking value is payable to Cousine Island and non-refundable to confirm a booking.
Within 90 days and less to travel: 100% of the total booking value is payable to Cousine Island and non-refundable to confirm a booking.
No show: 100% of the total booking value will be charged & payable to Cousine Island and non-refundable.
In the event that clients would need to reschedule their booking, they may do so within 12 months of their original booking and 90 days prior to original travel.
Applies to all online bookings.
Cancellation Policy
Guests are kindly advised to purchase a travel insurance policy covering refunds of cancellation deposit and payments.
The following Cancellation fees are levied when guests cancel confirmed reservations:
All non-refundable payments will be forfeited upon cancellation.
In the event that clients would need to reschedule their booking, they may do so within
12 months of their original booking and 90 days prior to original travel.
Applies to all online bookings.
Currencies
The Euro will be used as the currency to determine the rates for Cousine Island. All major foreign currencies outlined by Cousine Island will be accepted for payment, which will be converted to the Euro on presentation of the final invoice for payment and exchanged at an accepted international exchange rate determined by major financial institutions at the time of presentation of the final invoice.
MAJOR FOREIGN CURRENCIES ACCEPTED: EUR | GBP | USD | CAD | AUD | CHF | JPY
Payment for Expenses
THAT OCCUR ON COUSINE ISLAND CAN BE SETTLED AS FOLLOWS:
Visa, Mastercard, American Express, or cash in any major foreign currency accepted by Cousine Island. All extras to be settled in the office at least 90 minutes prior to departure. All credit card transactions will incur a 3%-5% surcharge applied to the TAX inclusive total on the invoice at the point of payment upon departure
IMPORTANT INFORMATION
Where a deposit has been paid and the reservation is subsequently cancelled by Cousine Island due to a failure to pay the balance outstanding, the deposit paid will be forfeited to Cousine Island.
In the event that a reservation is cancelled by the client for any reason, such cancellation must be made in writing and will only be effective upon written acknowledgement by Cousine Island’s receipt of the notification of cancellation. In such instance, the agent is liable for the cancellation charges incurred.
Failure to arrive or any cancellations made after the departure date, Cousine Island will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by Cousine Island as a result of such cancellation, including but not limited to cancellations due to ill health or injury). In such an instance Cousine Island will apply its discretion should extenuating circumstances exist.
All extra services booked and including transfers, entertainment, purchases of goods on behalf of clients will incur their full rate or cancellation deposit.
Should extra services be cancelled and the accommodation booking maintained, all extra services booked will incur their full rate or cancellation deposit.
EXCURSIONS BOOKED THROUGH COUSINE ISLAND
All excursions and activities booked through Cousine Island are non-commissionable.
TOURISM LEVY
Kindly be informed that the Government of Seychelles has implemented a Tourism Environment Sustainability Levy, applicable as of 01st August 2023 payable directly to the hotel as follows; - SCR 25.00 Small Hotels//SCR75.00 Medium-sized hotels//SCR100.00 Large Hotels, per person per night. Children under 12 years will be exempt from the levy.
DAMAGES TO COUSINE ISLAND PROPERTY
At check-in, all guests are required to provide Cousine Island with electronic payment information. An inspection will take place on check-out date, and all damages will be recorded for the benefit and sight of the guests in question.
Damages to Cousine Island property will be payable, and Cousine Island is authorised to charge the amount owing to the electronic payment method provided for by the guest in question, prior to guests departure from Cousine Island to satisfy the costs of damage.
LIMITATION OF LIABILITY AND INDEMNITY
Cousine Island will not be liable for indirect or consequential damages arising from the performance or non-performance of this agreement.
Have a question?
Contact our travel designers to assist you
enquiries@cousineisland.com